Salesforce™ Service Cloud/Sales Cloud Specialist

Description

Mamoon is a leading Salesforce™ platform implementation partner and support partner, optimizing workforce processes, boosting productivity, and eliminating data silos for businesses of all sizes globally. We have a unique background as Salesforce customers and use that perspective to guide all our implementations, viewing our customers as co-workers whose expert knowledge is essential to successful implementations.

This is a full-time, remote position.

‍

Benefits include:

100% Paid Health Insurance
100% Paid Vision Insurance
100% Paid Dental Insurance
401K Plan with Employer Match Contributions
Unlimited PTO (including parental and lost pregnancy leave)
Remote and Asynchronous Work Environment
Continued Education: Salesforce Certifications, Trailheads and Training

Salary

Commensurate with experience.

‍

Responsibilities

Be creative, fearless, have an insatiable desire to learn, and willingness to get your hands dirty as we continue scaling the business.
Assist with architecture and development on Service/Sales Cloud implementations and support.
Collaborate with mid-level and senior engineers on solution design, architecture, and development.
Understand clients goals, key performance indicators, priorities, and limitations in order to drive road-map creation and implementation in tandem with client and internal stakeholders.
Salesforce specific advisory and subject matter expertise.
Data management and optimization, change set creation and deployment.
Reporting, data mapping and custom data extracts.
Develop and deploy custom business logic and custom interfaces using the programmatic capabilities of the Lightning Platform.
Proficient with Apex, VisualForce, Lighting Web Components, Integrations.
Deep understanding of Lightning Design System framework.
Debugging and troubleshooting.
Salesforce Flows.
Expert in preparing demos for proof of concepts.
Perform testing and quality assurance practices.
Manage customer UAT and document required modifications.
Perform unit testing, both automated and manual, of business logic and behavior to confirm proper implementation of requirements and quality execution.
Communicate technical dependencies, blocks and risks to project stakeholders and management.
Continued learning and development on the Salesforce platform and receive Salesforce Consulting/Developer certifications.
Timely completion of Salesforce Admin duties per assigned tasks.

Requirements and/or Qualifications

Hardworking, independent, insatiable appetite to learn and contribute
Excellent knowledge of Salesforce administration.
Excellent multitasking skills.
Solution oriented.
Critical thinker and problem-solving skills.
Proficient time-management skills.
Great interpersonal, presentation and communication skills.
Knowledge of and experience with Lightning Experience and Sales Cloud.
Salesforce Administrator Certification required.
Salesforce Service/Sales Cloud Certification.
At least a Bachelor's Degree required.

‍

NOTE: Mamoon will not sponsor visas, work permits or relocation costs for this position.

Apply for this job